How to restore purchases from previous iOS device

Home Forums Triple Town TT – Bugs & Technical Help How to restore purchases from previous iOS device

This topic contains 1 reply, has 2 voices, and was last updated by  Scott (Spry Fox Support) 5 years, 11 months ago.

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  • #16825

    mxldita

    I’ve purchased the “unlimited turns” in the app sometime last year from my iPhone. I’ve lost that phone and had to replace it with another iPhone. I have tried to restore my purchases through the app; it then asks for my Apple ID password. After entering my password, nothing happens and unlimited turns have not been restored.

    #16869

    ** NOTE: These instructions are specific to iOS only **

    The instructions for restoring purchases on an iOS device are here: https://spryfox.zendesk.com/entries/22932697-restoring-purchases-from-itunes

    There is also an alternative restoration method, which is described here: https://spryfox.zendesk.com/entries/22235396-Alternative-way-to-Restore-Unlimited-Turns-iOS-only- . But, as is mentioned in this FAQ, please email support@spryfox.com before trying this approach as this approach can cost you money if you’re not using the correct Apple ID (email address).

    (Please take it from us; people are human and are sometimes mistaken about which email address was used for a particular purchase. We see it all the time. Ordinarily it’s not a big deal; the Restore simply doesn’t work until the correct email address is used. But with the alternative restoration method you’ll be charged if you get your email address wrong, so we try to look for other possible problems first.)

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