Log in Sign up Lost Password Freezing on get more coins Home › Forums › Alphabear › AB – Bugs & Technical Help › Freezing on get more coins This topic contains 1 reply, has 2 voices, and was last updated by Scott (Spry Fox Support) 3 years, 9 months ago. Viewing 2 posts - 1 through 2 (of 2 total) Author Posts December 16, 2015 at 12:06 am #21473 glasstubacamel My alphabears freezes if I go direct to get more coins and watch video rather than paying a game first. Thought it was a one off, but it’s pretty repeatable. Galaxy note 10 2014. December 21, 2015 at 6:36 pm #21533 Scott (Spry Fox Support)Keymaster I haven’t been able to reproduce the problem, but please follow the directions on this page to give us the diagnostic info we need to investigate: https://spryfox.zendesk.com/entries/68988704-How-do-I-generate-a-device-log-Android-4-2-and-higher- Do Step 1 now. If this is very repeatable, do Steps 2 & 3 at the next available opportunity to watch a coin video; otherwise, don’t worry about Step 2 and do Step 3 the next time the problem occurs. Author Posts Viewing 2 posts - 1 through 2 (of 2 total) The forum ‘AB – Bugs & Technical Help’ is closed to new topics and replies.