Freezing on get more coins

Home Forums Alphabear AB – Bugs & Technical Help Freezing on get more coins

This topic contains 1 reply, has 2 voices, and was last updated by  Scott (Spry Fox Support) 3 years, 9 months ago.

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  • #21473

    glasstubacamel

    My alphabears freezes if I go direct to get more coins and watch video rather than paying a game first. Thought it was a one off, but it’s pretty repeatable. Galaxy note 10 2014.

    #21533

    I haven’t been able to reproduce the problem, but please follow the directions on this page to give us the diagnostic info we need to investigate:

    https://spryfox.zendesk.com/entries/68988704-How-do-I-generate-a-device-log-Android-4-2-and-higher-

    Do Step 1 now. If this is very repeatable, do Steps 2 & 3 at the next available opportunity to watch a coin video; otherwise, don’t worry about Step 2 and do Step 3 the next time the problem occurs.

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